Help Center

LynxTrac Remote is a lightweight, secure remote-access product for individuals and small teams. It gives you remote desktop into Windows computers, plus a browser terminal, web SSH, and file transfer for Windows, Linux, and macOS devices.

LynxTrac Remote focuses on remote access: connecting to devices, supporting people, and moving files. LynxTrac RMM is the full platform that adds monitoring, alerting, patch management, scripting, automation, and MSP features. If you need those, you can upgrade to LynxTrac RMM.

It depends on the side of the connection. Remote desktop sessions go to Windows computers. You start them from a browser on Windows, macOS, or Linux, or from the Remote Viewer app for Windows. Linux and macOS devices do not offer a remote desktop session. On them you use the browser terminal, web SSH, and file transfer instead. The agent installs on 64-bit Windows 10 and 11, Linux (Debian, Ubuntu, RHEL, CentOS, Rocky, and Fedora on 64-bit x86), and macOS 11 or later on Apple silicon. Intel Macs are not supported. Remote sessions are designed for a desktop or laptop browser with a keyboard and mouse.

Yes. You can open a Windows desktop from a browser on Windows, macOS, or Linux without installing anything on the computer you are using. Desktop sessions in the browser need a current version of Chrome or Edge. The browser terminal, web SSH, and file transfer also run in the browser.

Yes. You install a lightweight LynxTrac agent on each computer you want to reach. The agent registers the device to your account so you can connect to it securely.

Yes. Unattended access lets you reach a device that nobody is sitting in front of, using the installed agent and your account permissions. When someone is at the computer, a desktop session can ask them to accept before it starts.

Yes. Freelancers, consultants, small businesses, and small support teams use it to reach their own devices and to support clients. The Team plan adds more users, a second concurrent session, and an audit trail.

It depends on your plan: Remote Individual includes up to 3 managed devices, Remote Professional up to 10, and Remote Team up to 25. Team plans can add more devices as an add-on.

A concurrent session is a remote connection that is actively running at the same time as another connection. Individual and Professional include 1 concurrent session; Team includes 2, with the option to add more.

On the Team plan you can add devices, users, and concurrent sessions as add-ons. Additional devices are $1 per month, additional users $5 per month, and additional concurrent sessions $10 per month.

Yes. You can start a free trial without a credit card, install the agent, and connect to a device to see how it works before choosing a paid plan.

Yes. LynxTrac Remote is built on the same platform as LynxTrac RMM, so you can move up to the full RMM platform when you need monitoring, patching, automation, or MSP features.

Yes. Every plan includes file transfer over an encrypted channel. File transfer works with Windows, Linux, and macOS devices that run the agent. Professional and Team add SFTP and advanced file transfer.

Yes. Web SSH and a browser terminal are included on the Professional and Team plans. The terminal works on Windows, Linux, and macOS devices that run the agent. Web SSH runs through one of your devices that has the agent installed, so it can also reach SSH-accessible hosts that device can see, including Linux and macOS machines that do not run the agent.

Yes. You can cancel your subscription at any time from your account. Cancellation stops future renewals; see the Refund and Cancellation Policy for how the current period is handled.

LynxTrac Remote runs on the LynxTrac platform infrastructure. If you need the specific hosting region for a compliance review, contact us and we will confirm what applies to your account.

Sessions use encrypted connections, and access to a device requires an authorized account. You can use two-factor authentication, session history, and access revocation, and the Team plan adds an audit trail. See the Security page for details.