Remote Support

Support people, attended or unattended

Jump on a call to fix a problem live, or reach a device on your own when nobody is there. Either way, sessions stay under your account controls.

  • Attended sessions with consent
  • Unattended access
  • Desktop sessions to Windows computers
  • Session history

Two ways to help

Whether the person is at their desk or not.

Attended sessions with consent

When someone is at the computer, a desktop session can ask them to accept before it starts. The computer needs the agent installed.

Unattended access

Reach a device that nobody is sitting in front of, using the installed agent and your permissions.

Help on Linux and macOS too

Linux and macOS devices do not offer a remote desktop session. On them you use the browser terminal, web SSH, and file transfer instead.

  • Terminal and SSH on Professional and Team

Session history

Keep a record of who connected to which device and when.

  • Professional and Team

How it works

Three steps from sign-up to your first secure connection.

  1. 1

    Create your LynxTrac Remote account

    Sign up in a couple of minutes. No credit card is needed to start a free trial.

  2. 2

    Install the lightweight agent

    Install the agent on each computer you want to reach: Windows, Linux, or an Apple silicon Mac.

  3. 3

    Connect securely

    Open a device from the web or the Remote Viewer app and start a session.

Access your computers securely from anywhere

Start a free trial in minutes. No credit card required.